Patient Information Office Policies

Office Hours

• Monday: 7:00 am - 6:00 pm
• Tuesday: 7:00 am - 7:00 pm
• Wednesday: 7:00 am - 6:00 pm
• Thursday: 7:00 am - 7:00 pm
• Friday: 7:00 am - 5:00 pm
• Saturday, Sunday: closed
   

Cancellation Policy

We are committed to exceptional customer service and clinical care to expedite the healing and recovery process. To accomplish this, it is extremely important that you attend each of your scheduled appointments. If you know that you will be unable to make a scheduled appointment, call our Front Desk Coordinator immediately for rescheduling, and allow us to fill your therapist's time slot.

• We require 24 hours advance notice of appointment cancellation
• In the event of a late cancellation or "no-show," your account will be assessed a $20 cancellation fee
• Three cancellations or no-shows during the course of therapy requires your therapist to discharge you from therapy
• Workers' Compensation patients are not charged for cancellations or no-shows, however we are required to notify the patient's Physician, Case Manager and Employer of non-compliance with therapy

Spine & Sports Physical Therapy appreciates your assistance and understanding with this policy. For questions regarding this policy, please e-mail us.
 

Payment Options

You are financially responsible for all services provided in the event your insurance carrier declines payment.

Payment of co-payment and unmet deductible is expected at the time of service. We accept MasterCard, Visa, personal checks, money orders or cash. We also offer "Easy Pay," where your credit card is kept on file and automatically deducted after service.

Returned checks are subject to a $25 processing fee. We reserve the right to pursue the California "Bad Check Law" Civil Code B719.
 

Insurance Issues

We accept most forms of private insurance, Worker's Compensation Insurance, and Medicare. Please see our section about insurance.
 

Information Privacy Policy

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

If you have any questions regarding this Notice or wish to receive additional information about our privacy practices, please contact us  If you believe your privacy rights have been violated, you may file a complaint with our clinic or with the Secretary of the DHHS. To file a complaint with our clinic, please contact us.  All complaints must be submitted in writing.  You will not be penalized for filing a complaint.

This policy is in Adobe's Portable Document Format (PDF). If you do not have the Adobe Acrobat Reader installed on your system, you may download it for free from Adobe's website.

Download Privacy Policy (PDF).

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